Thank you for visiting and shopping at the AEA Online Regimental Store. The following terms and conditions constitute our Return Policy.
Your satisfaction is what matters to us most. If you order something from us and are unhappy when you receive it, you can return most items within 30 days of delivery for a refund.
To return an item, send us an email to maeastore@armyengineer.com for assistance. For more detailed instructions about our return policy and to find out what exclusions apply to returns, please continue reading below.
If we make a mistake, we’ll take care of it. If you received a defective or damaged product, please let us know as soon as possible so we can replace it. Shipping fees for the replacement item(s) are covered, yet we do not cover the shipping fee for the returned item. To return your item, send us a note to aeastore@armyegnineer.com and include your name, a copy of our receipt/date of purchase, your order number, and a description of the damage to the item you purchased. Include pictures of the damage/defect and product name for faster processing.
Our return policy covers returns of most products in new or “like-new” condition up to 30 days after delivery. Items that cannot be returned include knives, drinkware, select oversize items, or anything damaged through normal wear and tear.
If you do not like what you ordered, you may return it within 30 days of delivery. To return your item, contact us at aeastore@armyengineer.com for return instructions. You will receive a full refund for your item(s) less the original shipping charge. Unfortunately, we are unable to provide additional return packaging.
Exchanges can be made for different sizes of select apparel items, including t-shirts, as long as we have them in stock. To process an exchange, send a message to aeastore@armyegnineer.com
Most returns will be processed in approximately 1-2 weeks. Additional delays may occur due to weather conditions and transit times. Once processed, a refund will be issued to the original payment method and appear on your bank statement in 7 to 10 business days. Please note that the initial shipping and delivery fee is non-refundable.
If you have any questions about this Shipping Policy, You can contact Us:
